Privacy Policy

This Privacy Policy is effective as of September 14, 2026. It applies to information collected through this website, online booking, request forms, chat, phone calls, text messages, emails, and service-related communications.

HVAC Ministries is operated by HVAC Ministries LLC. For privacy questions, call (779) 285-2717.

We may collect information you provide directly, including your name, phone number, email address, service address, city, property type, appointment details, HVAC system information, photos or videos you submit, financing or rebate questions, and messages you send to us.

We may collect service and communication information, including call records, voicemail details, appointment history, job notes, estimates, invoices, payment status, customer support messages, and feedback or review-related information.

We may collect website and device information through cookies, pixels, analytics scripts, browser storage, log files, and similar technologies. This may include pages visited, buttons clicked, approximate location, device type, browser type, referral source, IP address, and interactions with booking, chat, lead forms, phone links, and review widgets.

This website uses Housecall Pro and related Housecall Pro tools for online booking, lead capture, customer messaging, reviews, scheduling, dispatch, estimates, invoices, and service communications. When you use those tools, your information may be processed by Housecall Pro under its own privacy policy and terms.

Housecall Pro forms, booking widgets, chat tools, review widgets, and customer communications may collect information directly from you and share service-related information with us so we can respond, schedule, quote, perform, and follow up on requested services.

We may also use Google Analytics and similar tools to understand website traffic, improve the website, measure advertising or marketing performance, and track general visitor interactions. These tools may set cookies or collect device and usage data.

We use information to respond to requests, schedule appointments, provide estimates, perform HVAC services, process payments, send appointment reminders, communicate about active or past jobs, provide customer support, request reviews, improve our website, measure marketing performance, prevent fraud or misuse, and comply with legal, tax, licensing, insurance, and business obligations.

We may use service request information to determine the right next step, such as a booking, estimate, financing discussion, rebate question, maintenance plan, repair visit, replacement consultation, or follow-up call.

By submitting your contact information, calling us, booking online, using chat, or requesting an estimate, you authorize us and our service providers to contact you about your request by phone, text message, email, voicemail, or similar communication methods. Message and data rates may apply.

Consent to marketing text messages is not required to buy services. You may opt out of non-essential text messages by replying STOP where supported, or by contacting us directly. We may still send transactional or service-related messages when allowed by law, such as appointment reminders, scheduling updates, or job follow-up messages.

We do not sell personal information for money. We may share information with service providers and vendors that help us operate the business, including Housecall Pro, website hosting, analytics providers, payment processors, financing partners, communication providers, subcontractors, suppliers, insurers, accountants, legal advisors, and other operational partners.

We may share information when required by law, court order, government request, licensing requirement, insurance claim, debt collection process, fraud prevention need, business transfer, or to protect the rights, safety, property, or services of HVAC Ministries, our customers, or others.

Our website and third-party tools may use cookies, pixels, scripts, and similar technologies to operate the site, load embedded tools, remember preferences, measure traffic, understand visitor behavior, and improve marketing performance.

You can control cookies through your browser settings. Some features, including booking, forms, chat, reviews, analytics, or embedded third-party tools, may not work correctly if cookies or scripts are blocked.

Where legally required and technically supported, we will evaluate recognized opt-out preference signals and privacy requests in accordance with applicable law.

Depending on where you live and whether a specific law applies to our business, you may have privacy rights such as the right to know or access personal information, correct inaccurate information, delete information, obtain a portable copy, opt out of certain targeted advertising, opt out of certain sales or sharing of personal information, limit certain sensitive information uses, or appeal a privacy request decision.

These rights may apply to residents of states with consumer privacy laws, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states that adopt similar laws.

To submit a privacy request, call (779) 285-2717. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights, but some services may require certain information to schedule, quote, or complete work.

If California privacy law applies, California residents may request information about the categories of personal information collected, sources of information, purposes of collection, categories of third parties receiving information, and certain disclosure, deletion, correction, and opt-out rights.

We do not knowingly sell personal information for money. Some analytics or advertising technologies may be considered a sale, sharing, or targeted advertising under certain laws. You may contact us to make an opt-out request.

This website is intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.

We retain information for as long as reasonably needed for scheduling, service history, customer support, warranty or workmanship questions, accounting, tax, insurance, licensing, dispute resolution, legal compliance, and business records.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, software platform, email, phone system, or internet transmission is completely secure, so we cannot guarantee absolute security.

This website may link to or embed third-party websites, tools, forms, financing resources, maps, review platforms, social media pages, or Housecall Pro services. Those third parties are responsible for their own privacy practices, terms, and security.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after updates means the updated policy applies going forward.

For privacy questions or requests, contact HVAC Ministries by phone at (779) 285-2717. If online booking or forms are unavailable, calling is the best way to reach us.